Troubleshooting

Offers not showing, discount not applied, gifts or cart messages missing.

Offers don't show

Check that the deal is Active and that the Deals list doesn't show it as Scheduled or Ended.
Check that it applies to this product, and that no deal with a higher priority claims the product.
Check that the Volumo offers block is added and saved in the theme you are previewing.
Deals for tagged customers only show to logged-in customers with that tag. Sold-out products don't show offers.

Discount doesn't apply at checkout

Open Volumo's home page. If it reports a sync problem, click Retry.
Make sure the “Volumo quantity breaks” discount is active under Discounts in your Shopify admin. It runs every Volumo deal type.
Another discount may not combine with Volumo's: see App settings > Combine with other discounts.

Gifts aren't added or the cart shows no messages

Turn on Volumo cart messages under App embeds in the theme editor and save.
If the messages still don't appear, add the Volumo cart messages block to your cart page, or change Show messages above in the embed settings.

Still stuck?

Open Help in the Volumo menu. Run setup check shows what is missing, the common questions cover most problems, and eligible stores can ask the assistant.
Or email [email protected] with your store URL and a screenshot. We usually reply within one business day.

Still stuck? Email [email protected].