FAQ
Does Volumo slow down my store?
No noticeable impact. The offers and cart messages are rendered by your theme from data Shopify already has, so the page doesn't wait for our servers. The small scripts only update prices and the quantity when shoppers pick a tier, and update the cart messages and gifts when the cart changes.
How do free gifts work?
Add a free gift (one product variant) to a quantity or spending tier. With the Volumo cart embed turned on, the gift is added to the cart when the tier is reached and removed when the cart drops below it. The gift is free at checkout. If the gift is out of stock, it isn't added.
Does it work with my theme?
Volumo is a theme app block, so it works with any Online Store 2.0 theme, including Dawn and other free Shopify themes. You add it in the theme editor without touching code.
Do shoppers need a discount code?
No. The discount is an automatic discount created by Volumo. It applies in the cart and at checkout as soon as the quantity matches a tier.
Can it combine with my other discounts?
Yes, you choose. By default Volumo's discount combines with order discounts (such as a 10% off code for the whole order) and shipping discounts, but not with other product discounts on the same item. Change this under Settings > Combine with other discounts. The other discount must allow combining too.
Do variants count toward the quantity?
Yes. Different variants of the same product (for example different colors or sizes) count together toward the tier. Turn on Mix & match in a deal to also count different products of that deal together.
Does it work in other languages and currencies?
Yes. Prices follow the shopper's currency. The cart messages and buttons come in 9 languages, and the Translations section of a deal lets you translate the heading, labels and badges into every language your store sells in.
What happens if I uninstall?
The Volumo discount and the block stop working right away and your store goes back to normal prices. Your Volumo data is deleted 48 hours after uninstall, as Shopify requires.
How do I get help?
Open Help in the Volumo menu, or the round chat button at the bottom right of every Volumo page. It checks your setup, answers common questions and can email us for you. You can also email [email protected]; we usually reply within one business day.
Still stuck? Email [email protected].