Privacy policy
Last updated: October 16, 2026
Volumo (“the App”) is a Shopify app made by Centubo (“we”, “us”). This policy explains what information the App collects when a merchant installs it on a Shopify store, how we use it, and the choices you have.
Permissions the App requests
| Shopify permission | Why we need it |
|---|---|
read_products | to let you pick the products and collections a deal applies to |
write_discounts | to create the automatic discount that applies your deals at checkout |
read_orders | to count which orders used a Volumo deal, for your results and for usage-based billing |
Information we collect
| What | Why |
|---|---|
| Store information: your store's myshopify domain, Shopify shop ID, currency, time zone, plan and install date. | To run the app for your store and bill correctly. |
| Access credentials Shopify issues to the app, and session details Shopify provides when a staff member opens the app. | To call the Shopify API on your behalf and sign you in to the app. |
| Your deal settings: names, tiers, discounts, targeted products and collections, design and display settings. | To show the offers and apply the discount. |
| For orders that used a Volumo deal: the order ID, order total, currency, the deal names applied, and the order and cancellation dates. | To show your results and to calculate usage-based charges. |
| Order notifications (webhooks) sent by Shopify, kept so they can be processed reliably and retried after an error. They are deleted automatically 7 days after processing, and at the latest after 30 days. | To record the order information above. We do not read or use customer details that may be included. |
We do not collect payment card details. Shopify handles billing for the App through its own billing system.
Shoppers on your store
On your storefront, Volumo does not set cookies, does not track shoppers, and does not send shopper data to our servers. The block only uses your theme's data and Shopify's own cart.
How we use information
- To provide, maintain and improve the App.
- To show you the results the App brings to your store.
- To calculate usage-based charges, which Shopify bills to you.
- To answer support requests and send important notices about the App, such as pricing changes.
We do not sell personal information and we do not use it for advertising.
Sharing
We share information only with:
- Shopify, to run the App and to bill usage.
- Service providers that host and operate the App for us (cloud servers, database backups, email), under contracts that require them to protect the data and use it only for our purposes.
- Authorities, when the law requires it.
Storage, security and retention
- Data is stored on secured servers and transferred over encrypted (HTTPS) connections.
- We keep your data while the App is installed on your store.
- When you uninstall the App, Shopify asks us to erase your store's data 48 hours later. We then delete it from our database. Backups that contain it are overwritten within 30 days.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete personal information about you, and to object to how we use it. Merchants can ask us at [email protected]. Shoppers should contact the store they bought from. We respond to data requests that Shopify forwards to us, including requests made under the GDPR and the CCPA.
Changes to this policy
We may update this policy when the App changes. We will change the date at the top, and tell merchants in the App about important changes.
Contact
Questions about this policy or your data: [email protected].